Shipping Policy
We want your Good Skin RSA order to reach you as quickly and smoothly as possible. Here's what to expect.
Processing Time
Orders are processed within 1-2 business days of payment confirmation. Orders placed over weekends or public holidays are processed on the next business day.
Delivery Times
Once dispatched, delivery within South Africa typically takes:
- Major metro areas: 2-3 business days
- Outlying areas: 3-5 business days
Delivery times are estimates and may vary depending on courier operations, weather, or public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size. Free shipping may be available on qualifying orders — any current threshold will be shown at checkout.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
Delivery Issues
If your order hasn't arrived within the estimated timeframe, or you notice an issue with your delivery, please contact us at goodskinrsa@gmail.com with your order number and we'll investigate promptly.
Incorrect Address
Please double-check your shipping address at checkout. We're not able to reroute orders once dispatched, but if you spot an error shortly after ordering, contact us immediately at goodskinrsa@gmail.com and we'll do our best to help before it ships.
Questions?
Reach out any time at goodskinrsa@gmail.com — we're happy to help.