Return Policy

At Good Skin we take pride in the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.

 

7-Day Return Period

 

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return, the item must:

  • Be unopened, unused  and in its original condition.
  • Be returned in its original packaging with all seals intact.
  • Be accompanied by proof of purchase or your order number.
  • Returns requested after the 7-day period will not be accepted.

 

Return Shipping Costs Customers are responsible for all return shipping costs. We recommend using a tracked and insured courier service, as Good Skin cannot be held responsible for items lost or damaged during return transit. Original shipping charges are non-refundable.

 

Inspection and Approval

All returned items are inspected upon receipt.

Good Skin reserves the right to reject any return if the product:

  • Has been opened, used  or tampered with.
  • Is not in its original condition or packaging.
  • Is damaged due to misuse or improper handling.
  • Does not meet the eligibility requirements outlined in this policy.
  • If a return is rejected, the item may be returned to the customer at the customer's expense.

 

Refunds

 

Once your return has been received, inspected and approved. Your refund will be processed to the original payment method within a reasonable period, subject to your payment provider's processing times. Shipping charges and return shipping costs are not refundable.

 

Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged or defective product, please contact us within 7 days of delivery. To help us resolve the issue quickly, please provide:

 

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and its packaging.
  • Where applicable, Good Skin will assess the claim and determine the appropriate resolution, which may include a replacement, exchange or refund.

 

Non-Returnable Items

 

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used skincare products.
  • Products with broken or removed seals.
  • Gift cards.
  • Clearance or promotional items marked as final sale (unless defective as required by applicable consumer protection laws).

 

Contact Us

If you have any questions about this Return Policy or would like to request a return, please contact our customer support team before sending any products back.

 

Good Skin
Good Skin is Always In.