FAQ
Ordering & Shipping
How long does delivery take?
Orders are processed within 1-2 business days. Delivery within South Africa typically takes 2-5 business days depending on your location, once dispatched.
Do you offer free shipping?
We offer free shipping on qualifying orders — see our Shipping Policy for full details and current thresholds.
Can I track my order?
Yes, you'll receive a tracking link by email as soon as your order is dispatched.
Products & Ingredients
Are Good Skin RSA products suitable for sensitive or acne-prone skin?
Yes. Our formulas are developed with sensitive and problem skin in mind, using gentle, skin-loving ingredients. That said, everyone's skin is different — we recommend patch-testing any new product on a small area first.
Are your products cruelty-free?
Good Skin RSA products are not tested on animals.
Can I use products from different ranges together?
Yes. While each range (Glow, Clarity, Age Rewind, Turmeric Radiance) is formulated to work as a complete routine, many customers mix and match based on their specific skin concerns. If you're unsure, reach out and we're happy to help you build a routine.
How long until I see results?
Most customers begin noticing visible changes within 2-4 weeks of consistent use, though this varies by skin type and concern. Skincare works best with regular, ongoing use.
Do you offer product recommendations for specific skin concerns?
Absolutely — contact us via our Contact Us page and we'll help you find the right routine for your skin.
Orders, Returns & Payment
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment options available at checkout.
What is your return and refund policy?
Please see our full Refund Policy for eligibility, timelines, and how to start a return.
My order arrived damaged or incorrect — what do I do?
We're sorry for the inconvenience! Please email us at goodskinrsa@gmail.com within 7 days of delivery with your order number and a photo, and we'll sort it out promptly.
Still Have Questions?
We're always happy to help. Reach out via our Contact Us page or email us directly at goodskinrsa@gmail.com.